We value our customers and work hard to anticipate their future needs and requirements; our aim is to deliver the very best advice, support and guidance during each successful Optial implementation and throughout the subsequent Support and Maintenance period.
Our people and culture
We possess an exciting blend of shared hands-on expertise, delivery capability and energy, all of which enable us to make a real difference. Our people come from a wide and varied background, but we all share a common attitude and values which place high importance on personal integrity, professionalism and fair dealing.
Three words describe the Optial culture: dynamic, agile and smart. Our environment is one which allows people the freedom to excel and innovate. We are not constrained by traditional practices, rather we encourage our people to apply original thought to everything we do. We want to do things well and differently, creating exceptional outcomes for our customers, partners and stakeholders.
The Way We Work
At Optial, we focus on forging open, transparent and effective relationships with our customers. These relationships are for the long term and are fundamental to achieving successful implementations.
We work hard to design and articulate innovative business solutions, assimilating complex business and technical issues.
Our teams work closely with customers to help refine their requirements and convert them into demonstrable processes and reporting capabilities within the system. This teamwork continues through the implementation stage and into post implementation support.
Quality Support
We offer personalised packages, designed to suit your company’s specific needs, which include our Optial Customer Care (OCC) self-service web based support system, giving the capability to log, monitor and view incidents until their successful resolution. Customers can also access FAQ and technical support documentation.
The Optial Customer Care support centre is available around the clock, and has been developed to provide the quickest, easiest way to log faults or issues, as they happen. Support requests can also be lodged by telephone if the Optial Customer Care system is unavailable due to planned system maintenance.
We have a strong track record of providing a quality support service and this can be confirmed through customer testimonials.