This big-4 audit and consulting firm
is a global leader in professional services. Active
in businesses across all industries and in over
140 countries, the firm assists both large and
small organizations to deal with a broad array
of business-critical issues and solutions. A major
US practice within the firm uses the Optial platform
as a fully branded application for carrying out
survey-based assessments for clients, forming part
of their HIPAA, ISO9000, business continuity, security
and vulnerability engagements amongst others.
Optial is completely integrated into the firm's
US online solution portal. Look and feel have been
configured to match the firm's brand, including
the use of their colors, logos and portal banner.
Servers are located in the firm's own secure data
center in New Jersey and the system is fully integrated
into the directory server environment. Single sign
on has been deployed to ensure that end users have
a seamless experience of the firm's multiple online
offerings. Security and privacy of data are paramount
and the firm has applied its own internal security
audits against the system, as well as employing
Optial's permissioning capabilities to ensure that
access to client data is by authorized client personnel
only.
Benefits
- Firm has leveraged existing intellectual
property to provide a high quality and differentiated
service to clients
- Optial's rapid configuration
meant minimal up front investment was required
- Structured survey content enables consistent
evaluation and benchmarking for high value-add
to clients without extra consultancy spend
- Improvement in
efficiency and effectiveness of client engagements
leading to higher perceived value
- Pure web technology
for speed and ease of global deployment
- Fully integrated
and branded solution
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