Customer Care

We value our customers and know that there is no quick solution to customer care. We work hard to anticipate your future needs and requirements, whilst simultaneously providing the very best customer support.

We offer personalised packages, designed to suit your company's specific needs, which include our Optial Customer Care (OCC) self-service web based customer support system, giving you the capability to log, monitor and view your incidents until their successful resolution. Customers can also access FAQ and technical support documentation.

The Optial Customer Care support centre is available around the clock, and has been developed to provide you; with the quickest, easiest, way to log faults or issues, as they happen. Support requests can also be logged by telephone, for example if the Optial Customer Care system is unavailable due to planned system maintenance.

We are proud of the fact that our products have been implemented by Fortune 500 in almost 50 countries.

We offer you the highest standard of service and work hard to exceed your expectations.

Our customer support package includes:  

            -     Customer friendly systems for all your requirements

            -     Knowlegable Staff

            -     Product and service reliability

            -     System upgrade and after-sales service

 

     

We want to do things well and differently, creating exceptional outcomes for our customers; by delivering accurate, flexible and integrated solutions.

If you would like to find out more please contact us.