Operational Risk Software, Basel II Software, Sarbanes Oxley Software, Compliance Software, Corporate Governance Software

Committed to Customer Satisfaction

Customer Care

  Sarbanes Oxley Software/SOX Sarbanes Oxley
  Basel II Software Basel II
  Operational Risk Software Operational Risk
  Corporate Governance Software Corporate Governance
  Compliance Software Compliance
  ISO 9000/ISO 14000 Software ISO 9000 / ISO 14000
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We value our customers and know that there is no quick solution to customer care. We work hard to anticipate your future needs and requirements, whilst simultaneously providing the very best customer support.

 

We offer personalised packages, designed to suit your company's specific needs, which include our Optial Customer Care (OCC) self-service web based customer support system, giving you the capability to log, monitor and view your incidents until their successful resolution. Customers can also access FAQ and technical support documentation.

The Optial Customer Care support centre is available around the clock, and has been developed to provide you; with the quickest, easiest, way to log faults or issues, as they happen. Support requests can also be logged by telephone, for example if the Optial Customer Care system is unavailable due to planned system maintenance.

We are proud of the fact that our products have been implemented by Fortune 500 in almost 50 countries.

 

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Meeting our customers needs

 

We offer you the highest standard of service and work hard to exceed your expectations.

Our customer support package includes:  

            -     Customer friendly systems for all your requirements

            -     Knowlegable Staff

            -     Product and service reliability

            -     System upgrade and after-sales service

 

     

We want to do things well and differently, creating exceptional outcomes for our customers; by delivering accurate, flexible and integrated solutions.

If you would like to find out more please contact us.



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Press Release: Largest Operational Risk Management System Implementation now live at SEB with Optial
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Press Release: Operational Risk Survey of City Institutions
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Press Release: Chartered Management Institute Survey on Operational Risk 
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Press Release: Major Scandinavian Bank chooses Optial for Operational Risk Management
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Press Release: Standard Chartered Bank adopts the Optial platform.
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Operational Risk Management
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Sarbanes Oxley
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Environmental Health and Safety (EHS)
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Compliance Risk Management
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The Compliance Circle
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Informed Process
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