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Customer Care
Optial is committed
to ensuring customer satisfaction by offering
the highest standards in technical support, delivered
professionally and efficiently at all times.
We have developed a range of tools to assist
you, complemented by a dedicated support team
that can be contacted electronically or by telephone.
The Optial Customer Care site
is the fastest and easiest way to process your
support requirements. Technical support staff
are automatically notified of any new requests
logged on the site. Optial Customer Care also
provides a searchable Knowledge base of information
on specific issues and solutions to common errors.
Optial applications include context-sensitive
help throughout, which provides a quick and easy
guide to system functionality. We also maintain
an online list of frequently asked questions.